Frequently Asked Questions (FAQs)

You can contact our support team through the contact page or by emailing contact@kalabtempleman.com.

Please note: We do not offer phone support at this time.

No. Support is provided via email and online contact forms only.

Yes. You can reach us through Facebook and Twitter links located at the bottom of our contact page.

If you’re experiencing issues accessing kalabtempleman.com, scroll to the bottom of the page and click “Unable to access our website? Press here”.

You can also visit kalabtempleman.com/troubleshoot for self-help tips.

The legacy Kalab Network account that existed on our previous Wix platform is no longer available.

During the transition from Wix to WordPress, legacy Kalab Network user accounts were discontinued.

No. Login access to the legacy Kalab Network account system is permanently disabled.

No login is required to read our blog content.

Readers may optionally create a WordPress account to interact with site features, or comment on blog posts where guest commenting is enabled.

Clients are provided access to our secure client portal powered by Zoho.

You can access the client portal at:

portal.kalabtempleman.com

The client portal is used for invoices, documents, project updates, and secure communication.

No. Merchandise is not currently available for purchase.

Updates and future availability will be announced via our online store page.

You can express your interest here:

kalabtempleman.com/online-store

Refunds may be provided under certain circumstances. Please email contact@kalabtempleman.com for assistance.

No, free merchandise is not offered unless part of a promotion.

Delivery times depend on shipping method, location, and order size.

All orders ship via Australia Post. You can calculate delivery times here:

Australia Post Delivery Calculator

If you’re experiencing an issue with a previous merchandise order, please email our merchandise support team directly.

Email: merchandise-support@kalabtempleman.com

No. Payment details are securely processed by our payment providers and are never stored on our servers.

You can manage your account information at My Account .

No. We do not sell or share personal information.

For more details, please view our privacy policy at kalabtempleman.com/legal.

If we are legally required (for example, by subpoena or court order), we may be obligated to provide certain records.

You will be notified if this occurs, unless we are legally prohibited from doing so.

All content published by KALABTEMPLEMAN.COM is protected by copyright.

If you wish to use our content in your project, you must request a license.

You can submit a licensing request at:

kalabtempleman.com/licensing

The description shown on your bank or card statement depends on the payment provider used at checkout.

Tyro Payments

Transactions processed through Tyro may appear as one of the following:

• POS KALAB T
• KALAB TEMPLEMAN

Stripe Payments

Transactions processed via Stripe may appear as:

• KALABTEMPLEMAN.COM
• Similar variations of the business name

PayPal Payments

PayPal transactions may appear as:

• PAYPAL* KALAB TEMPLEMAN
• PAYPAL*KALABTEMPLEMAN.COM
• PAYPAL* KALAB T
• PAYPAL* KALAB032
• Other similar PayPal descriptors

Legacy Square Transactions

We no longer use Square for payment processing. However, older transactions processed through Square may still appear on statements as:

• SQ* Kalab Templeman
• SQ* Kalab Network

If you do not recognise a transaction, please contact your bank immediately and then reach out to us via the contact page.

Refunds are subject to our terms and conditions. Please contact us with your request and include a valid reason.

You can download our credit card authorisation form using the link below:

Download Credit Card Authorisation Form (PDF)