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Kalab Network Support

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KALAB NETWORK SUPPORT HUB

View kalabtempleman support articles for frequently asked questions regarding accounts and billing, services, troubleshooting and more below on the support hub.

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Support?

How do i contact support?

We have made it easy to contact support. You can contact support via the contact page or by emailing kalabhelp@gmail.com

Please note, that there is no direct phone number to contact for support questions.

Is there a direct support phone number?

At this time, there is no direct support phone number.

Do you provide support via social media??

Yes, we provide support via social media channels. In order to get in touch with us via social media, please go to the contact page and scroll to the bottom of the page to reach out via FB and Twitter.

Website Technical Issues?

I am having technical problems with kalabtempleman.com, what to do?

If you are having technical problems accessing kalabtempleman.com please go to the bottom of the page and press on “unable to access our website? Press Here”

Please note, that there is no direct phone number to contact for support questions. To troubleshoot, go to kalabtempleman.com/troubleshoot for many self help tips.

KN Account

What happened to my Kalab Network Account?

During the transition from Wix to WordPress, We are temporally making KN Accounts unavailable >

Can i login to my Kalab Network Account?

During the transition from Wix to WordPress, you’ll be unable to login directly to your kalab network account >

Merchandise

How much does Merchandise cost?

The Merchandise costs $20 AUD + Shipping (Shipping costs will depend on your location)

Do you offer refunds if requested?

Refunds may be given under certain circumstances.

Please email kalabhelp@gmail.com for more info.

Can you send me free Merchandise?

No, we don’t give free merchandise to customers.

(Unless there is a promotion on)

Will there be more merchandise designs coming soon?

Yes. There will be more merchandise designs coming out soon.go to the homepage to find out more.

How long will is take for my order to come?

This depends on a lot of factors, including

– what shipping service you choose

– where your located

– quanity of merchandise you want

All shipping is done by Australia post. You can calculate shipping times at this link:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

My Merchandise never arrived. What happended?

If on the tracking page it says delivered and your merchandise has not been delivered to you. 99% of the time this will be at Australia Post’s fault. Please contact us at kalabtempleman.com/contact and we;ll launch an investigation with Australia Post.

Security

Do you store my bank information?

We take payments at kalabtempleman.com, When you place an order, your bank information is NOT saved with us. Remember, you can edit your account info at:

https://www.kalabtempleman.com/account/my-account

Please view our privacy policy for more info

Licensing

Do you sell my data?

NO. No personal information is sold. For more info, view the privacy policy at kalabtempleman.com/legal

How does kalabtempleman.com protect my information in legal proceddings?

If KALABTEMPLEMAN.COM is issued a subpoena to hand over information such as case notes, file information. KALABTEMPLEMAN.COM is legaly requried to hand over such over information You’ll get notified if this ever happens, unless we legally are unable to do so.

Have more security questions? contact me at kalabtempleman.com/contact

Transactions/Refunds

When i do a transaction on the website. What appears on my bank statement?

When you make a purchase from a Square Seller (we use Square to process payments) Your credit card statement will show the characters SQ* then the seller’s name.

Your statement would say one of the following:

SQ* Kalab Templeman Vlogs & Tech

SQ* Kalab Templeman

SQ* Kalab Network

For PayPal, this would depend, email us if in doubt, your statement may say one of the following: PAYPAL* KALAB TEMPLEMAN PAYPAL*KALABTEMPLEMAN.COM PAYPAL* KALAB T PAYPAL* KALAB032 (What appears may be different, Contact us if in any doubt)

REPORT ALL UNAUTHORISED TRANSACTIONS TO YOUR BANK. ALSO CONTACT US.

Can i request a refund for a product or service?

You can. But this is subjective to the websites terms. Please contact us to request a refund. Also include a valid reason.

Please note, for transactions pocessed by Square, we can only process refunds through Square within 180 days since the original transaction date. If it is outside the 180 days timeframe window. Contact us for further options.

Legal

Can i use your copyrighted content in my works?

You go to the licensing page to request a license to use our copyrighted content in your works.

You can fill out the request at:

Licensing

How Does A License Agreement work?

A license agreement works by licensing speccific content used in production. As agreed the license is granted for a specific media (eg: website), A period. (eg: 3 weeks) And a Territory. (eg: use only in Australia OR: Worldwide) etc.

If you have questions. Contact us at bottom of page

My content was removed from YouTube due to a strike/claim from THE KALAB NETWORK/KALABTEMPLEMAN.COM , what can i do?

If you have questions regarding a claim or strike that we’ve put onto your account, please email us. ALSO, there has been reports of people impersonating us to make false claims, if you believe a claim is false and someone else claimed it (not us) please contact us ASAP

I want content removed from your website? What to do?

If you want content removed for a valid reason, please contact us below to see what we can do.

Services

Photography Services

How Do I contact you regarding photography services?

If you need photography services, we are happy to help, you can start a conversation under a social media post we have made, by going to our contact page, or direct messaging us via social media

What are the costs to photography services

Currently, there is no price guide regarding photography services, the overall cost will depend on factors such as times, dates, location, kind of event etc. When contacitng us, please be as specific as possible, so we can better give you a estimate.

Who owns the copyright on the images?

This depends on the agreement, for more info go to kalabtempleman.com/legal or contact us.

Do you do photo editing as well?

Of course we can, please go to kalabtempleman.com/services to let us know your needs.

Do you keep the photos from my event? will you have them on record?

The photos KALABTEMPLEMAN.COM take as your event may be used by kalabtempleman.com for advertising, promotional purposes. Your content may be stored for some period of time, but due to restrictions, may be deleted after some time. For more info, go to kalabtempleman.com/legal

What happens if there is a dispute? (Either by client or photographer) If there is any disputes, from anything from camera damages, photo quality, the service provided etc (these are examples only). All disputes will be documented and investigated. Most communication will happen via email, if phone calls are engaged, the involved parties will get a email summary regarding points spoken on the call.

Will I need to make a deposit? Depending on the services provided, a non refundable* deposit may be required.

Will contracts/agreements need to be signed? This will depend on the services provided. You will get more information via email.

Graphic Design/Website Services

Will contracts/agreements need to be signed? This will depend on the services provided. You will get more information via email.

What are the costs to graphic design services

Currently, there is no price guide regarding graphic design services, the overall cost will depend on factors such as times, dates, location, kind of event etc. When contacitng us, please be as specific as possible, so we can better give you a estimate.

Are there any restrictions on what kinds of content you can do?

We have the right to refuse to provide a service. Generally speaking, most graphic design works can be done. Contact us for more information/

Will I need to make a deposit? Depending on the services provided, a non refundable* deposit may be required.

Social

we would like to partner/do a sponsorship with you? Who do we contact?>

For sponsorships or brand deals, send a message through the contact page. In this message, outline these overall points: – the product or service you want to promote -methods, video/blog etc -explain how it will benefit myself and the company. Any other details that will help.

Can’t find your answer?

CONTACT US – PRESS HERE

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