Troubleshoot

Still having problems? Contact us

Sometimes on kalabtempleman.com, you may experience problems or issues, this may be a site wide issue (it’s a good idea to check the status page) OR it might be a issue on your end, Follow these common troubleshooting steps to see if you can fix the problem, If you still need help, contact us.

Browser Issues

Some issues that you encounter with the website can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies.

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Supported Browsers
Force Refresh
Clearing Your Browser Cache
Clearing WordPress.com Cookies
Check that JavaScript is Enabled
Logging Out/Preview Issues
Country Blocks
More Troubleshooting

Supported Browsers

Some browser issues may be caused by the browser itself. For optimal viewing and security we recommend that you keep your browser up to date. You’ll find a list of the latest browsers at Browse Happy.

We recommend that you use any of the latest versions of browsers on Browse Happy for optimal performance with WordPress.com.

 Internet Explorer: Due to browser incompatibility, some themes are not fully functional in Internet Explorer 10 or earlier. If you are using Internet Explorer 10 or below we recommend upgrading your browser for an optimal experience.


Force Refresh

A force refresh or reload will cause the browser to re-check with the web server to make sure it has the latest copy of the web page you are viewing. Here are keyboard shortcuts for force refreshing your browser:

  • Windows: Ctrl + F5
  • Mac/Apple: Apple + R or Cmd + R
  • Linux: F5

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Clearing Your Browser Cache

If you are experiencing problems displaying WordPress.com pages, clearing the browser cache is a good first step to try to resolve the issue. Here’s a brief explanation of how browser cache works:

  • Each time you access a web page, your web browser stores a temporary copy of the files needed to display the web page to you.
  • Those temporary files are called the browser cache.
  • If your cache is not updating properly or if it’s stuck, you could be viewing an older version of some of the supporting files that run WordPress.com.
  • If you clear the cache, this will force your browser to fetch all of the files for a website again, so you will see the most recent version of the page.

Instructions for clearing your browser cache will be different for each browser and version.

 It is also possible for your Internet Service Provider to create a cache at the network level. This means that instead of viewing the kalabtempleman.com web servers for some files, the ISP has created a cache to store files on their network to try to reduce bandwidth costs and also to make loading some web pages faster. If a network-side cache is causing you trouble, you most likely just need to wait for it to clear out on its own. And in a situation where you can’t reach your kalabtempleman.com website via browser, you can confirm it’s caused by your ISP by checking whether your website is up for the rest of the world.


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Clearing Cookies

kalabbtempleman.com requires the use of browser cookies in order for our site to work properly. If you have trouble with some sections of your site, you may wish to check to make sure you have cookies enabled.

If you can’t clear out your username/password from showing up in the browser when you try to log in, you may need to clear your WordPress.com-specific cookies. Generally, unless you have privacy concerns, we would not recommend that you clear all browser cookies, as that will affect your experience using other websites.


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Check that JavaScript is Enabled

For the best experience on our site is that you need to have JavaScript enabled in your browser. This page will tell you whether you have JavaScript enabled or not, and has instructions how to enable it in the most popular browsers:

 Some ad-blockers and anti-virus browser extensions can sometimes block JavaScript. Try disabling those extensions and check if the My Site pages work correctly. If so, add an exception for our site to the browser extension/add-on, and it shouldn’t block our code any more.


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Logging out/Preview Issues

If you find yourself getting logged out from our site frequently and are having trouble posting to your blog, or if you’re having difficulty using the Preview option, it’s possible you don’t have third-party cookies enabled in your browser.

Still having problems? Contact us


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Country Blocks

In some rare cases, if you live in an area where access to the internet is subject to restrictions, this may cause your site to be unreachable from any browser. This may occur in countries where government or ISP interference blocks people from reaching some or all of our IP addresses (without a VPN). You may see a message stating that your site has been blocked for this reason. If you suspect that this is the case, we have some ideas for bypassing internet restrictions which you may find useful.


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More Troubleshooting

If you are still having trouble, here are a few more things you can try:

  • Upgrade your browser and extensions to the latest versions available.
  • Make sure wordpress.com, wp.com and their subdomains (*.wordpress.com / *.wp.com) are not blocked by your browser. This also applies to your firewall or anti-virus software settings if you have any.
  • Try an alternate browser. If it works, then the issue is with the browser settings. Look for troubleshooting tips on your browser’s support documentation.
  • Try an alternate computer in the same location. If another computer works, then the issue is computer settings on the first one.
  • Try an alternate location that has a different Internet Service Provider. If it works, the issue is with your local network.
  • Try disabling IPv6. If this works, the issue is with your local network but you don’t need IPv6 so you’re all set!
  • You can try to contact your internet service provider and tell them that you are having trouble accessing or using website

Still having problems? Contact us